FAQ’S

DRIVER – VEHICLE

What are the requirements for renting a car?

To be able to rent a vehicle with YNOT, the customer must present: – Valid Citizenship Card (EU) / Valid Passport – Valid Driving License issued more than 1 year ago by a member state of the European Union, or by states adhering to the Conventions International Conferences on Road Circulation (Geneva in 1949 and Vienna in 1968) and also Andorra, Angola, Brazil, United Arab Emirates, Morocco, Mozambique, São Tomé and Príncipe and Switzerland. – Credit card in the name of the main driver with a limit sufficient to cover the amount of Damage Liability.

What is the minimum and maximum age to rent a car?

There is no maximum age. The minimum age allowed to rent a vehicle is 21 years old. Drivers aged between 21 and 23 years old (inclusive) are subject to a Young Driver Fee.

Can the rental vehicle be driven by someone other than me?

If you want another person to drive the same vehicle, you must request the inclusion of an additional driver when collecting the vehicle, requiring their presence and presentation of their identification documents and driving license. This service will have an additional cost according to the current rate.

Can I return the vehicle later than the time specified in the contract?

If you return the vehicle later than the time stipulated on the contract, you will be charged an additional daily amount based on our price list, to be consulted at the counter (this amount also includes the additional value of all extra products purchased at the beginning of the contract)

It should be noted that our contracts provide for a 30-minute delay period, after which the additional value corresponds to 24-hour periods of the National Over-the-Counter Tariff in force.

If I return the car early, can I get my rental money back?

If you return the vehicle before the date mentioned in the rental contract, you will not be entitled to any refund. This is because our vehicles are blocked on a date, time and location defined by you when booking, so we are unable to guarantee that these vehicles will be re-rented to new customers on the days you did not use them.

Can you smoke inside vehicles?

You cannot smoke inside all Vehicles. The verification of signs in the vehicle that demonstrate such conduct determines the payment by the customer of a €50 penalty fee.

Can I choose a specific vehicle from a certain group?

The reservation confirmation is not necessarily linked to a specific vehicle (model make, color, equipment, etc.), but rather to a group of vehicles with similar technical characteristics and habitability. If a model from the selected group is not available, one from a higher category will be delivered.

PRICES, INSURANCE & COVERAGE

What do the prices shown include?

The prices shown on the website include (unless otherwise stated): VAT, unlimited mileage, civil liability insurance, damage coverage service (CDW) with a “Damage Liability” value, Roadside Assistance and all mandatory fees. All extras that are mandatory due to the conditions of the rental period or the driver will be presented in the booking process.

What is the Damage Liability?

Damage Liability is the amount for which the customer is responsible in the event of damage to the vehicle during the rental, which is not attributed to third parties (known as “deductible”). This is the maximum amount that the customer will have to bear for damage caused to the vehicle (without a third party responsible) when all contractual clauses are met. The value of Damage Liability varies depending on the type of vehicle and can be canceled by contracting the Damage Coverage Service (SuperCDW) – tires, windows and locks excluded.

Car Pick Up – Faro Airport

What is the procedure to collect the vehicle at Faro Airport?

After collecting your luggage, walk to Park 4 (P4). You will find a counter with several car rental companies, where you will find one of our team members. If you have difficulty reaching our team, please contact +351 926 791 171. When booking, it is important to provide your arrival flight number, so that we can monitor any delays.

Car Pick Up – Offices and Other Locations

What is the procedure for deliveries/returns to other locations?

If you would like the vehicle to be delivered to your accommodation (only in the Algarve) please contact us by phone +351 282 247 399. Delivery of the vehicle to your accommodation is subject to an additional fee and availability.

Tolls

How does the E-Toll Toll service work?

Adhere to the E-Toll activation device at the beginning of your rental contract in order to avoid fines and notifications. According to Portuguese law, all rental vehicles are equipped with ViaVerde devices for toll processing. The customer is responsible for paying the toll amount to the rental company. For the management, processing and collection of tolls, the rental company charges a fee called ETOLL.

How to pay tolls?

Tolls relating to Motorway tickets associated with the rental contract are processed at the end of the rental and up to 120 days after it (due to delays in the motorway concessionaires’ system). The amount determined at the end of the rental will be charged to the credit card associated with the rental on record. If it is impossible to charge the card, the driver’s data will be shared with the concessionaires so that they can notify the driver to charge the appropriate tolls.

Fuel Policy

What is the Fuel policy?

YNOT practices a fair fuel policy. The customer must return the vehicle with the same fuel level as received. Fuel differences will be charged: 1/8 difference ->(Group, A,,D,D1,E & J) €15 and (Group F,J1,J2,L,L1,H,H1 & Groups M’s) € 20. Returning the vehicle with more fuel does not entitle you to a refund of the amount.

Damages/Accidents

How are Damages processed?

A joint damage check is carried out at the beginning of the rental and a joint check at the end of the rental. Any additional damage recorded during the final check is the responsibility of the customer depending on the Terms and Conditions and the coverage subscribed.

Insurance taken out with a third party, how are damages processed?

Insurance taken out with a third party is reimbursement insurance, meaning that the customer is responsible for paying for damage to the vehicle that occurred during the rental, and can then submit a reimbursement request to the insurer.

What to do in case of an accident?

You must complete the friendly declaration provided with the contract documentation, paying attention to its completion. It is important that all fields are correctly filled in and that the declaration is signed by the parties involved in the accident, so that it can be claimed from the insurance company. Whenever there is disagreement between the parties, the competent authorities must be called to prepare a police report.

In both cases, the driver must deliver all documentation relating to the accident, as well as our vehicle in their possession, to a YNOT station in order to resolve the process as quickly as possible. An email contact must also be provided, so that information regarding the completion of the process can be sent.

PAYMENTS

What Types of Payments are Accepted?

We accept credit cards (VISA and MasterCard), ATM, MBWay and cash as payment for rental. For security purposes, a credit authorization in the amount of “Damage Liability” is required on a valid credit card (VISA or MasterCard) in the name of the main driver. We do not accept payments or deposits in American Express.

At the end of the rental contract, the excess blocked on my credit card was cancelled, but my bank has not yet released the amount?

According to information from RedUnicre (the entity that manages credit card transactions in Portugal), cancellations made at the ATM terminal are made in real time to the issuing bank. Proof of this is that the bank accepts the cancellation request and issues the cancellation slip as proof of the transaction. International good practices say, according to Visa and Mastercard rules, that issuing banks have between 24 hours and 48 hours to reflect the cancellation request on the card statement/account.

Whenever there are exceptions to compliance with the deadlines mentioned above, the cardholder must contact us.

Why do they need to associate my card in the computer system?

At the beginning of the rental we will associate your credit card with our computer system in a completely secure and encrypted way. This allows the collection of amounts that may arise after the end of the rental (such as tolls, administrative fees, etc.), in an easier and safer way for the customer.